Cancellation policy
Right of cancellation for consumers
A consumer is any natural person who concludes a legal transaction for purposes,
which predominantly neither for their commercial nor their independent professional activity
can be attributed.
Right of withdrawal
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period is 14 days and begins on the day the contract is concluded.
To exercise your right of withdrawal, you must inform us:
Hotel 41 GmbH
Emil-Schüller-Str. 41 – 43
56068 Koblenz
Germany
Telephone: 0261 30140
Email: info@hohenstaufen.de
by means of a clear statement (e.g. by post or email) of your decision
inform, to cancel this contract. You can use the attached
Use of the model cancellation form, which is not, however, compulsory.
You can also submit your cancellation online:
If you use this online cancellation feature, we will send you without delay
an acknowledgement of receipt on a durable medium (e.g. by email)
about the receipt of your cancellation with date and time.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning the
you send the notice of the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of cancellation
If you cancel this contract, we shall reimburse to you all payments that we have received from you
have received, without undue delay and at the latest within fourteen days from the day
to be repaid, on which the communication of your cancellation of this contract reaches
we have received.
For this repayment we will use the same payment method that you used for the
used for the original transaction, unless you have been
expressly agreed otherwise. Under no circumstances will you, because of this
Repayment of fees charged.
As the value voucher is provided electronically as a PDF or voucher code,
in the event of cancellation, no return of physical goods is required.
Instructions on redeeming the gift voucher
A gift voucher that has already been fully or partially redeemed cannot be in the same
form can be returned. If the voucher has already been redeemed before the cancellation,
is the reversal in consideration of the statutory provisions
to make.
Model cancellation form
If you wish to cancel the contract, you can use the following form for this purpose
use. However, the use of the form is not mandatory.
To:
Hotel 41 GmbH
[Insert address]
Postcode location
Germany
Email: [Email address]
I hereby cancel the contract I concluded for the purchase
of the following voucher:
Order number:
__________________________________
Value of the voucher:
__________________________________
Ordered on:
__________________________________
Received on:
__________________________________
Consumer's name:
__________________________________
Consumer's address:
__________________________________
Date:
__________________________________
Consumer's signature
(paper notification only):
__________________________________