Frequently asked questions
Where can I get the best price?
With us, you’ll always get the best price. Book directly via our booking tool, give us a call or send us an email. The latest daily prices are displayed immediately in the booking tool and are usually 10% to 15 % cheaper than on popular booking portals.
Can children stay for free?
Children aged 0 to 6 stay free of charge in their parents' bed, with a maximum of 1 child per room. For our youngest guests, we are happy to provide a travel cot, a changing mat and a kettle free of charge upon request.
From what time can I check in? / Is an early check-in possible?
Your room is guaranteed to be ready for you from 14:00 on the day of arrival. We cannot guarantee an earlier arrival in advance, as this depends on our occupancy. Should you arrive earlier and your room is not yet ready for occupancy, we can securely store your luggage for you while you explore the city at your leisure or relax with a drink or lunch in our Mondrian restaurant.
Is a late check-out possible?
Your room is available to you on the day of departure until 11:00 at the latest. A later departure is only possible by arrangement with our reception staff and subject to room availability. A free extension is possible until a maximum of 12:00 on the day of departure. Until 14:00 we charge a fee of €25.00. For longer stays, the full room rate will be charged.
What are the reception's opening hours?
Our reception is staffed 24 hours a day so that you have someone to turn to on site at any time of day or night and can enjoy a thoroughly successful stay.
Is it possible to leave my luggage at the hotel before check-in or after check-out?
Yes, as a hotel guest you have the option to store your luggage with us securely, even if you have not yet checked in or have already checked out. We are happy to store your luggage safely and free of charge for you.
Are there parking spaces directly at the hotel?
Right near the hotel you will find numerous public, paid parking spaces and an underground car park just 150 m away. There, the daily rate is €20.00. You can obtain a discounted parking card for the underground car park from us at a price of €15.00 per day. The quota for this is limited, so we recommend reserving in advance. The parking card is issued against a deposit of €20.00, which is naturally fully refunded upon return.
Is the Hotel Hohenstaufen suitable for cycling tourists?
Yes! With us you can expect secure, covered and CCTV-monitored bicycle parking spaces, free e-bike charging facilities, tools for minor repairs, a drying room and facilities for cleaning your bicycle. We are also happy to assist you with tour suggestions, bicycle hire, luggage transfer and packed lunches.
May I bring my dog into the hotel?
Yes, your dog is very welcome with us. Please register him before your arrival. The cleaning fee is €20.00 per day. Please bring your own basket or blanket and keep your dog on a lead inside the hotel. Your four-legged friend is also welcome to accompany you into our Mondrian restaurant.
Is there a restaurant in the Hohenstaufen Hotel?
Yes, our Mondrian Restaurant treats you to modern regional and international cuisine, a changing selection of lunch dishes and a fine selection of wines. As a hotel guest, you’ll receive a 10 % discount on your meals. You can find the current opening hours, menus and further information on the Mondrian Restaurant website.
Does the hotel offer vegetarian or vegan catering?
We offer vegetarian and vegan options both at breakfast and on the menu at our Mondrian restaurant. Please discuss any special dietary requirements with us in advance so that we are fully prepared for your stay.
Which payment options are accepted?
To offer you the greatest possible flexibility, we accept various payment methods such as debit card payments, Mastercard and Visa credit cards, Maestro and American Express, as well as cash payments, of course. Payment for your stay is straightforward upon arrival. Written guarantees of payment are accepted upon provision of a valid credit card, which will be charged on arrival. You can find our guarantee of payment form here.
Are the rooms air-conditioned?
For cooling on hot summer days, our powerful pedestal fans, which are standard equipment in every room, ensure your comfort. Upon request, we are happy to provide you with a second fan. This ensures a pleasant indoor climate while conserving valuable resources.
Do you have rooms with a bath?
Yes, some of our superior double rooms, which can be booked for single or double occupancy, feature a bath. If you would like a bath and book this category, please let us know at the time of booking as a non-binding request. We will be happy to take this into account subject to availability.
What can I discover in Koblenz?
Koblenz offers numerous sights and activities: visit the Deutsches Eck, take the cable car up to Ehrenbreitstein Fortress, explore the historic Old Town, the Electoral Palace and the Basilica of St Castor, or take a boat trip on the Rhine. Wine-tasting walks, adventure minigolf and the nearby Löhrstraße also make for a varied stay.